Start with a decision, not a feature list
An awareness program needs a concrete learning goal. For an accounts team, that could mean verifying a supplier’s changed payment details through an established contact. For a help desk, it could mean following identity checks when a caller asks to reset an account.
Our suggested starting point: write down the action a person should take, the situation in which they should take it and how your team will observe progress. An AI feature is useful only when it supports that learning goal.
Make learning relevant to the role
NIST’s 2024 learning-program guidance connects security and privacy learning with behavior change, organizational needs and ongoing evaluation. This is a useful basis for reviewing a training strategy.
- Choose examples that resemble the requests a team handles.
- Use short follow-up learning to explain the decision in a scenario.
- Review content before a campaign so that tone, context and difficulty fit the audience.
Read several signals together
Completion tells you who finished an assignment. It does not, by itself, show how someone will respond to a suspicious request. For a more useful review, compare completion with assessment results and observed simulation behavior.
Keep the campaign context alongside each result: audience, difficulty, delivery period and reporting route. A change in a percentage is easier to interpret when those conditions are visible. These are program-planning suggestions, not promised ASAT performance outcomes.
Bring specific questions to a product demo
ASAT’s documented learning, phishing simulation and reporting workflows provide a starting point for that discussion. Explore the relevant product pages, then use a demo to check how they fit your own program.
- Can administrators organize learners by role or department?
- How are training assignments and simulation results reviewed?
- Which decisions require administrator review?
- Can your team understand the reports without treating a score as a complete risk assessment?
Sources & further reading
These sources support the background context. The practical planning suggestions are Aspire Tech’s editorial guidance.