Pause the request
Practise slowing the conversation when authority or urgency is used to rush a sensitive decision.
ASAT · Vishing Simulation
Vishing simulation. A familiar voice still needs verification.
Prepare employees for voice phishing with conversational AI simulations. Practice responding to phone-based impersonation, urgent requests and attempts to obtain sensitive information.
Explore the platform · Channel availability varies by plan Aspire SATPractice. Learn. Improve.
ILLUSTRATIVE VOICE SCENARIO“This is IT support.”Authority is claimed. Identity is unverified.
“Read me the code so I can fix your account.”
A familiar voice still needs a check.End the request. Contact known support.
QuestionVerifyReport
- Conversational AI
- Controlled call scenarios
- Response-led coaching
Trusted by security teams at
The decision behind the risk
A live conversation leaves less time to question the request.
A caller can use a familiar voice, authority and urgency to push someone into a decision. Vishing training gives employees practice slowing down, questioning the request and verifying through an independent channel.
See it in practiceBuilt around the workA realistic conversation.
A realistic conversation.
A safer response.
Let employees practise questioning a persuasive caller and verifying sensitive requests through an independent channel.
01 / 04
Voice-based impersonation
Use an authorized voice sample to create a realistic training scenario that tests how employees respond to familiar-sounding requests.
Put the idea into practice INSIDE THE WORKFLOWA familiar sound is only a starting point
- 01
Authorized voice source
- 02
Defined learning objective
- 03
Controlled impersonation scenario
02 / 04
Campaign setup controls
Choose targets, the call script, urgency and timing to match the learning objective of the exercise.
Put the idea into practice INSIDE THE WORKFLOWShape the exercise around your team
- 01
Choose targets
- 02
Set script and urgency
- 03
Schedule the call
03 / 04
Conversational AI calls
The AI agent can respond during the conversation, helping employees practice verification in a live interaction rather than a static recording.
Put the idea into practice INSIDE THE WORKFLOWPractice beyond a recorded message
- 01
Caller makes a request
- 02
Employee asks a question
- 03
AI responds within the exercise
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Response and reinforcement
Review whether employees complied, questioned or reported the request, then reinforce the safer response through micro-training.
Put the idea into practice INSIDE THE WORKFLOWReview the decision, then teach it
- 01
Complied
- 02
Questioned
- 03
Reported
How it worksA clear path from practice
A clear path from practice
to a safer response.
- 01
Define the call
Prepare the authorized voice source, audience and scenario, including the requested action.
- 02
Run the conversation
Deliver the controlled calls and give employees an opportunity to question or verify the request.
- 03
Debrief the decision
Review responses and reinforce the organization’s verification and reporting process.
SMS and voice simulations are included in the Diamond plan. Compare plans
From a feature to a decisionA realistic situation.
A realistic situation.
A chance to practise.
Explore a sample scenario and the reasoning behind a safer response.
Voice scenario
“I’m from IT. Read me the code.”
A caller claims to be helping with an account issue and asks an employee to share a verification code while staying on the line.
Illustrative learning scenarioA moment to practise
What would you do next?
Choose a response to see the learning behind the decision.
The habit to build
End the request and contact the support team through an established channel.
What the program buildsWhen a caller adds pressure,
When a caller adds pressure,
give people a process.
Verify independently
Use a known support number or established contact instead of relying on the caller’s identity claim.
Report and learn
Review whether employees complied, questioned or reported, then reinforce the safer response.
Designed for your team
Where this fits.
- Help desk and account support teams
- Finance teams handling urgent requests
- Employees with access to sensitive information
A closer lookGood questions.
Good questions.
Clear answers.
Understand the details, the learning objectives and how vishing simulation fits your program.
Talk to our teamIs the simulation a prerecorded voice message?
The Vishing AI Agent supports live conversational responses so the exercise can react to an employee’s questions.
Is the goal to teach employees to identify every cloned voice?
No. The central learning objective is independent verification. A familiar voice should not replace the approval and identity checks required for a sensitive action.
What outcomes can teams review?
Teams can review whether employees complied, questioned or reported the simulated request and use those responses to guide further training.
Your next stepHelp your people
Help your people
question the voice.
Bring your team’s priorities. We’ll walk through the scenarios, learning and insights that fit your program.
A useful conversation.
Built around your team.
- Discuss your audience and goals
- Explore relevant product workflows
- Confirm the right plan and next steps